General terms and conditions and customer information

General terms and conditions and customer information

I. General Terms and Conditions

§ 1 Basic provisions

(1) The following terms and conditions apply to contracts that you conclude with us as a provider (Krautz Ironz GmbH) via the website https://krautz-ironz.de, unless a change is agreed in writing between the parties. Differing or conflicting terms and conditions are only effective with our express consent.

(2) We only offer our products for sale if you are a natural or legal person or a legal partnership who, when concluding the legal transaction, is acting in the exercise of their commercial or independent professional activity (entrepreneur). A contract with consumers is excluded.

§ 2 Conclusion of the contract

(1) The subject of the contract is the sale of goods. The essential features of the goods can be found in the respective offer.

(2) When the respective product is posted on our website, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions stated in the respective offer.

(3) The contract is concluded via the online shopping cart system as follows: The goods intended for purchase are placed in the “shopping cart”. You can use the corresponding button in the navigation bar to access the “shopping cart” and make changes there at any time. After accessing the "Checkout" page and entering your personal data as well as the payment and shipping conditions, the order details will be displayed to you as an order overview.

If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon Payments, Sofortüberweisung) as your payment method, you will either be taken to the order overview page in our online shop or redirected to the website of the provider of the instant payment system. If you are forwarded to the respective instant payment system, make the appropriate selection or enter your data there. Finally, the order data will be displayed as an order overview on the website of the provider of the instant payment system or after you have been redirected back to our online shop.

Before sending the order, you have the opportunity to check the information in the order overview again, change it (also using the "back" function of the Internet browser) or cancel the order. By submitting the order using the corresponding button, you declare your legally binding acceptance of the offer, whereby the contract is concluded.

(4) You can also submit a binding contract offer (order) by telephone, email, fax or post.
Acceptance of the offer (and thus the conclusion of the contract) takes place immediately when ordering by telephone or at the latest within 5 days by confirmation in text form (e.g. email), in which the execution of the order or delivery of the goods is confirmed to you (order confirmation).
If you have not received a corresponding message within this period, you are no longer bound to your order. In this case, any services already provided will be refunded immediately.
(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is partly automated by email. You must therefore ensure that the email address you provide to us is correct, that receipt of emails is technically ensured and, in particular, that it is not prevented by SPAM filters.

§ 3 Prices, payment conditions and shipping costs

(1) The prices listed in the respective offers as well as the shipping costs represent net prices. They do not include statutory VAT.

(2) The shipping costs incurred are not included in the purchase price; they are calculated separately unless free shipping is guaranteed. Further details can be found under a correspondingly labeled button on our website or in the respective offer.

(3) If delivery is made to countries outside the European Union, additional costs may arise for which we are not responsible, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees from credit institutions), which must be borne by you.

(4) Any costs incurred in transferring money (transfer or exchange rate fees from credit institutions) must be borne by you in cases where the delivery is made to an EU member state but the payment was made outside the European Union.

(5) You have the payment options shown under a correspondingly designated button on our website or in the respective offer. Unless a different payment deadline is specified for the individual payment methods or on the invoice, the payment claims arising from the concluded contract are due for payment immediately. The deduction of discounts is only permitted if expressly stated in the respective offer or invoice.

(6) SEPA direct debit (basic and/or company direct debit)
When paying by SEPA core direct debit or SEPA business direct debit, you authorize us to collect the invoice amount from the specified account by issuing a corresponding SEPA mandate. The direct debit will be collected within 1-5 days after the conclusion of the contract. The deadline for submitting the pre-notification is shortened to 5 days before the due date. You are obliged to ensure that the account has sufficient funds on the due date. In the event of a return debit due to your fault, you will have to pay the applicable bank fee.

§ 4 Delivery conditions

(1) The expected delivery period is stated in the respective offer. Delivery dates and delivery times are only binding if they have been confirmed by us in writing. If you pay in advance by bank transfer, the goods will only be dispatched once we have received the full purchase price and shipping costs.

(2) If, contrary to expectations, a product you have ordered is not available despite the timely conclusion of an adequate cover transaction for a reason for which we are not responsible, you will be informed immediately of the unavailability and, in the event of withdrawal, any payments already made will be refunded immediately.

(3) Shipping is at your risk. If you wish, shipping will be carried out with appropriate transport insurance, with the resulting costs being borne by you.

(4) Partial deliveries are permitted and can be invoiced by us independently, provided that this does not incur additional costs for shipping.

§ 5 Warranty

(1) The warranty period is one year from delivery of the goods. The shortening of the deadline does not apply:

- for culpably caused damages attributable to us resulting from injury to life, body or health and other damages caused intentionally or through gross negligence;
- if we fraudulently concealed the defect or assumed a guarantee for the quality of the item;
- for items that were used for a building in accordance with their normal use and caused its defects;
- in the event of legal recourse claims that you have against us in connection with defect rights.

(2) Only our own information and the manufacturer's product description are deemed to be agreed as to the quality of the item, but not other advertising, public praise and statements made by the manufacturer.

(3) In the event of defects, we will, at our discretion, provide warranty through repair or subsequent delivery. If the defect cannot be remedied, you can either request a reduction in price or withdraw from the contract. The elimination of defects is deemed to have failed after an unsuccessful second attempt, unless the nature of the item or the defect or other circumstances indicate otherwise. In the event of repair, we do not have to bear the increased costs that arise from moving the goods to a location other than the place of performance if the delivery does not correspond to the intended use of the goods.

§ 6 Right of retention, retention of title

(1) You can only exercise a right of retention if it concerns claims from the same contractual relationship.

(2) We reserve ownership of the goods until all claims from the ongoing business relationship have been settled in full. Pledging or transfer of security is not permitted before ownership of the reserved goods is transferred.

(3) You can resell the goods in the ordinary course of business. In this case, you assign to us all claims in the amount of the invoice amount that arise from the resale and we accept the assignment. You are still authorized to collect the claim. However, if you do not properly meet your payment obligations, we reserve the right to collect the claim ourselves.

(4) If the reserved goods are combined or mixed, we acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed items at the time of processing.

(5) We undertake to release the securities to which you are entitled at your request to the extent that the realizable value of our securities exceeds the claim to be secured by more than 10%. We are responsible for selecting the securities to be released.

§ 7 Choice of law, place of performance, place of jurisdiction

(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) Place of performance and place of jurisdiction is our registered office if you are a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU.




II. Customer information

1. Identity of the provider

Krautz Ironz GmbH
Garstedter Weg, 212
22455 Hamburg
Germany
Telephone: 040 - 847 07 823
Email: info@krautz-ironz.de


2. Information on the conclusion of the contract

The technical steps to conclude the contract and the conclusion of the contract itself, as well as the correction options, are carried out in accordance with Section 2 of our General Terms and Conditions (Part I).

3. Contract language, contract text storage

3.1. The contract language is German.

3.2. We do not save the complete contract text. Before sending the order or inquiry, the contract data can be printed out or saved electronically using the browser's print function.

These general terms and conditions and customer information were created by the dealer association's lawyers who specialize in IT law and are constantly checked for legal compliance. Merchant Association Management AG guarantees the legal security of the texts and is liable in the event of warnings. Further information can be found at: https://www.haendlerbund.de/de/dienste/rechtssicherheit/agb-service. (https://www.haendlerbund.de/de/dienste/rechtssicherheit/agb-service)

last updated: October 1, 2023